Harte Hanks · 9 hours ago
Remote Sales Development Representative (Quebecois Bilingual) - $17.40 plus commission
NH
Full-time
Remote
Entry Level
$17.40/hr - $17.40/hr
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Responsibilities
Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages
Ask probing questions and use critical thinking to determine next steps with empathy and patience
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
Follow proper and professional escalation procedures
Qualification
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Required
Ability to type quickly and accurately
Ability to handle high chat and call volumes
Strong customer service and de-escalation skills
Strong attention to detail
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user (multi-task)
Ability to work flexible shifts based on business needs
Prior CRM experience
Must reside in one of the following states: AR, CO, FL, GA, IL, KS, MA, MI, NC, NH, NJ, NV, OH, OK, OR, PS, TX, VA
Must pass all assessments, background, and drug screening
High school diploma or equivalent
Ability to communicate through verbal and written English and Quebecois fluently
Benefits
Medical
Dental
PTO
401k Company Match
Tuition Reimbursement
Vision insurance
Work from home
Company
Harte Hanks
Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
Founded in 1923
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$54.9MKey Investors
Texas Capital BankWipro
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO
2018-01-24Post Ipo Equity· $9.9M
Leadership Team
Kirk Davis
Chief Executive Officer
David Garrison
CFO
Recent News
newswire.com
2024-12-11
2024-10-31
2024-05-19
Company data provided by crunchbase
