Hunter Wave · 11 hours ago

Remote Troubleshooter

Philadelphia, PA

Full-time

Remote

Entry, Mid Level

2+ years exp

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IT Services and IT Consulting

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Responsibilities

Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations

Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Qualification

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Technical SupportProject ManagementComputer Science Degree

Required

2+ years of related technical support experience

Technically savvy with strong project management skills

Experience troubleshooting issues and achieving solutions

The ability to explain to a non-technical person in a way they will understand

This is a 100% remote position

In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement