97 applicants

Company

Tanium · 1 hour ago

Renewal Account Manager, Mid-Market East

Remote, US

Full-time

Remote

Mid, Senior Level

5+ years exp

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Comp. & Benefits

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Responsibilities

Own the end-to-end renewal sales process for assigned customer accounts, ensuring timely renewals, minimized churn, and driving expansion meeting the needs of the customer.

Maintain strong relationships with existing customers to ensure their ongoing satisfaction and success with Tanium’s products.

Partner with customers to understand their needs and business challenges, providing solutions that align with their goals and maximizing the value of Tanium’s solutions.

Manage contract renewals and work closely with customers to identify upsell and cross-sell opportunities that align with their evolving needs.

Work closely with the Sales, Deal Desk, Customer Success, Legal, Contracts, etc. teams to ensure seamless account management and renewal processes.

Track and manage a renewal pipeline, ensuring that all accounts are monitored and renewed in a timely manner.

Provide accurate renewal forecasts and reports to management, ensuring transparency and alignment on renewal targets.

Act as a customer advocate within Tanium, ensuring customer needs and feedback are communicated internally to drive product and service improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementRenewal SalesCustomer Relationship ManagementCRM ToolsSalesforceSalesforce CPQHigh EthicsTime-management Skills

Required

Bachelor’s degree or equivalent experience.

Minimum 5-8 years of proven experience in account management, sales, or customer success, preferably focused on renewals in the IT Operations or IT Security space.

Strong understanding of customer renewal processes and strategies.

Excellent communication, negotiation, and interpersonal skills.

Ability to build relationships with key stakeholders, both internal and external.

Self-motivated with strong organizational and time-management skills.

Ability to work effectively in a fast-paced and collaborative environment.

Strong analytical skills and experience with CRM tools (e.g., Salesforce), experience with Salesforce CPQ a plus.

Demonstrates initiative and motivation.

Excellent oral and written communication skills.

Team player.

Person of high ethics and integrity.

Ability to work in a fast-paced, changing environment.

Travel Requirements: at least 10% of time expected to travel.

Analytical abilities: ability to analyze problem situations in depth; ability to show a probing mind.

Number facility: the individual must be able to perform basic mathematical calculations at a minimum.

Precision to detail: it is necessary that the individual be precise, detail-oriented, and exact.

Flexibility: the ability to juggle several projects simultaneously, to cope successfully with diversity and complexity, to integrate seemingly unrelated data, and to reduce complex notions into relatively simple terms.

Written and oral communication skills: ability to write memos, letters, and reports in clear, concise fashion with appropriate vocabulary, grammar, and word usage; ability to communicate effectively with superiors, peers, subordinates, and others on a one-on-one basis, using appropriate vocabulary, grammar, and word usage; includes clarity, organization of thought, and expressiveness are all part of this dimension.

Management skills: ability to achieve results through subordinates; ability to successfully recruit, conduct selection interviews, place people, give clear direction, train, develop people for promotion, build cohesive and effective teams, monitor performance thoroughly, give constructive and ongoing performance feedback, conduct annual performance appraisals.

Reaching: Extending hand(s) and arm(s) in any direction.

Standing: Particularly for sustained periods of time.

Walking: Moving about on foot to accomplish tasks, particularly for long distances.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Use of Fingers/Hands: Typing, or otherwise working primarily with fingers rather than with whole hand or arm as in handling.

Talking: Expressing or exchanging ideas by means of the spoken word.

Hearing: Ability to receive detailed information through oral communication, and to make fine discriminations in sound.

Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers.

Vision: The incumbent is required to distinguish between true colors, perceive depth, and partial field of vision is required at a minimum for the position.