3i People · 2 days ago
Renewal Specialist
Austin, TX
Full-time
Remote
Entry, Mid Level
1+ years exp
Maximize your interview chancesInformation ServicesInformation Technology
Hiring Manager
Anumeha Bardaiyar
Insider Connection @3i People
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Responsibilities
Prepare renewal quotes and negotiate prices with clients while maintaining a 95% retention rate
When applicable, seek appropriate approvals for exceptions to standard pricing and terms
Negotiate extension terms, long-term contracts, price increases, and other terms, as described by management, by using objection handling and other techniques
Escalate issues as they arise to ensure resolution and work with the team to improve process, efficiency, and productivity
When applicable, communicate opportunities for cross-sells and upsells to Account Managers
Work to meet or exceed customer expectations to assist in creating highly satisfied, referenceable customers
Qualification
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Required
BA/BS degree or equivalent experience
1-3 years of sales and/or customer support experience
Experience managing a team
Proven skill in Microsoft Office (Word, Excel, Outlook), Internet
Very strong written and verbal communication skills and ability to effectively communicate to all levels of the organization
Previous experience in an environment that required strong organizational skill
Preferred
Basic understanding of technology and CRM systems
Company
3i People
A full-services, global Information Technology Firm .
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Raj Swami
CEO
Company data provided by crunchbase
