Transcend · 7 hours ago
Renewals Account Executive
United States
Full-time
Remote
Mid Level
$200K/yr - $240K/yr
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Responsibilities
Own the End-to-End Renewal Process: Lead the renewal lifecycle, from initial customer engagement through contract signing, ensuring timely renewals and alignment with Transcend’s business goals. Proactively identify and mitigate risks to renewal while driving upsell opportunities where applicable.
Synthesize Complex Information: Analyze and synthesize disparate information such as product entitlements, usage data, and contractual terms to form a comprehensive renewal strategy. Present a clear, data-driven recommendation that aligns with both the customer’s needs and Transcend’s objectives.
Develop Business Cases for Renewals: Create compelling business cases that leverage technical product details and customer data to articulate the value of renewal and demonstrate ROI. Align renewal strategies with key customer initiatives and business goals to ensure continued investment in Transcend’s products.
Navigate Pricing and Packaging Changes: Lead customers through complex pricing and packaging transitions, ensuring clear communication of value and effectively managing any concerns. Maintain alignment with Transcend’s pricing strategy while addressing customer objectives.
Negotiate Large Discounts and Contract Terms: Handle negotiations involving large discounts, ensuring Transcend’s pricing integrity is maintained while also addressing customer budget constraints. Work closely with Sales and Revenue Operations to align discounting and contract terms with overall strategy and long-term account value.
Collaborate Across Functions: Work closely with cross-functional teams, including Implementation, Support, Customer Success Managers (CSMs), Account Executives (AEs), Product, and Sales Operations, to ensure a seamless renewal process. Incorporate input from all stakeholders to form a holistic renewal strategy.
Optimize Internal Processes: Identify inefficiencies in current renewal workflows and collaborate with Sales/Revenue Operations to improve internal processes and playbooks, driving greater efficiency in future renewals and improving customer experience.
Manage High-Volume Renewals: Independently manage multiple renewals concurrently, ensuring attention to detail and strategic oversight across each account. Stay proactive in anticipating customer needs and identifying upsell opportunities during the renewal process.
Drive Cross-Functional Engagement for Top Accounts: Develop and maintain detailed account plans for your top five accounts, focusing on their organizational structure, key stakeholders, Transcend initiatives, product usage, and potential expansion opportunities.
Leverage Proof Points and Product Capabilities: Utilize emerging product features and success stories to support renewal discussions, particularly for traditional industries with high potential annual contract value (ACV) such as financial services and healthcare.
Present Value Proposition and ROI: Lead renewal conversations by clearly articulating Transcend’s value proposition and ROI, based on detailed product knowledge and customer-specific use cases. Tailor messaging to executive-level decision-makers to drive buy-in and long-term commitment.
Qualification
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Required
Highly organized and strategic mindset
Experience managing customer renewals and driving long-term revenue growth
Ability to maximize customer retention
Skill in navigating complex pricing and contractual discussions
Detail-oriented with strong analytical skills
Experience in sales and renewals operations
Ability to create compelling business cases for renewals
Proficient in pricing and discounting strategy
Strong cross-functional collaboration skills
Ability to manage high-volume renewals independently
Knowledge of regulated industries such as financial services and healthcare
Strong relationship-building skills
Preferred
Experience in a fast-growing startup environment
Familiarity with privacy compliance landscape
Understanding of data privacy rights and solutions
Benefits
Medical, dental, and vision insurance: 80% coverage for you, and 50% coverage for all your dependents.
Voluntary disability insurance: short-term disability, long-terms disability, and life insurance.
401(k) plan with 4% matching.
Free One Medical membership sponsored by us.
Access to our EAP (Employee Assistance Program).
Take as many vacation, sick, and mental health days as you need.
13 additional company holidays, plus 4 Transcend Days Off.
Generous parental leave, caregiver, emergency, and compassionate leave policies.
A unique and diverse remote-first company culture, shaped by people with entrepreneurial mindset who build together and aim for excellence always.
$360 a month for all meals.
Flexible spending accounts for commuter costs, and healthcare expenses.
Meaningful equity.
Company retreats.
Company
Transcend
Transcend is a data privacy infrastructure for companies to give users control over their personal data.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68.95MKey Investors
StepStone GroupAccel
2024-05-28Series B· $40M
2020-06-10Series A· $25M
2019-04-04Seed· $3.95M
Leadership Team
Ben Brook
Co-Founder and CEO
Michael Farrell
Co-Founder and CTO
Recent News
Business Wire
2024-11-21
Business News: Pasadena Star-News
2024-11-21
Company data provided by crunchbase
