Litera · 4 hours ago

Renewals Account Manager

United States

Full-time

Remote

Mid Level

$35/hr - $42/hr

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Responsibilities

A Renewals Account Manager will primarily interact with customers via email, phone and video conference.

Coordinate customer deliverables across sales, customer success, finance, and partner teams

Develop single, multiple, and co-termed product renewal order forms

Update and manage key information and reporting in Salesforce

Track progress using dashboard and reporting

Understand NPS, Net Retention and other influencing metrics

Position the value and benefits of our software to show ROI

Complete new hire onboarding including eLearning courses, instructor led training, role specific mentorship and more

Review and understand assigned territory

Learn best practices, processes, and business tools used including Salesforce, Microsoft Outlook, Tableau and our renewal quoting solution

Understand influencing metrics

Independently create and deliver customer renewal order forms

Have learned how to position value delivered from our solutions

Understand how to overcome initial pricing objections and plan predictable dialog

Forecast, mitigate risk and plan for success

Identify areas for process improvement to positively influence customer experience

Participate in cross functional initiatives to drive breakthrough differences

Develop skills as a leader of your own business within the business

Participate in bi-annual performance review process

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceMicrosoft OutlookTableauRenewal quoting solutionNPS understandingNet Retention understandingMetrics-based goalsCross-functional collaboration