AfterShip · 2 days ago

Renewals Manager

Austin, TX

Full-time

Remote

Mid Level

3+ years exp

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Customer ServiceE-Commerce

Growth Opportunities

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Responsibilities

Own the end-to-end renewal process for renewals, ensuring on-time renewals and maximizing opportunities for revenue growth during the renewal process.

Provide accurate 90-day rolling forecasts for your assigned renewal portfolio through accurate maintenance of renewal opportunities.

Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.

Be the expert and provide mentorship to the extended team on commercial negotiations and efficient resolutions of complex renewal opportunities.

Work closely with Sales, Customer Success, Product, Finance, Pricing, Legal, and the Operations team to streamline the renewal process including notifications and approvals.

Responsible for creation of replacement contracts and detailed quotes with approvals.

Provide renewals management with regular status updates on renewal attainment, forecasted churn, and specific escalation cases as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesRenewalsChurn reduction tacticsOperationsAccount Management

Required

3 - 5+ years with demonstrated success in Sales, Renewals, Operations or Account Management.

Excellent communication skills and the ability to transform customer conversations into business-driving relationships.

Demonstrated ability to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.

Advanced knowledge of churn reduction tactics and experience implementing them to save accounts from churning.

Strong analytical and goal-oriented mindset with demonstrated problem-solving skills.

High emotional intelligence and empathy.

Excellent negotiation skills.