Netwrix Corporation · 4 hours ago

Renewals Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Provide end-to-end renewal negotiation; maintain knowledge of commercial contracts.

Leverage internal Netwrix networks to navigate cross-functionally and regionally.

Possess knowledge of Netwrix Terms and Conditions.

Understand and deploy negotiation methods that are mutually beneficial to Netwrix and the customer.

Knowledgeable in commercial strategies and forecasting principles.

Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Sales team.

Development and application of the renewal process to ensure renewals are closed in a timely fashion.

Direct communication with customers to negotiate terms and conditions and render renewal contracts.

Ensuring renewals are forecast correctly to maximize accuracy and provide realistic monthly and quarterly attainment to target.

Driving customer retention, with focus on continuous improvement of the customer experience and automation of the customer journey.

Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Customer Experience team.

Working with internal partners in the Customer Experience team and Revenue Operations to deliver renewal process improvements.

Qualification

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Renewal negotiationCommercial contractsSalesforceOpportunity data managementCustomer experienceEmpathy for customers