Nintex · 6 hours ago

Renewals Manager

Bellevue, WA

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Interact directly with customers and partners ranging from business users, decision makers, and C-level contacts, to ensure timely and accurate renewal execution.

Proactively schedule and preside over meetings with key internal and external partners to identify risks to on-time renewals and when identified, manage risk mitigation strategy and process.

Manage the ‘low adoption resolution process’ for customers utilising other resources as required.

Conduct early health check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk.

Manage the ‘At Risk’ process for your customers.

Establish regular 1:1 meeting with regional peers in Account Management, Customer Success, and Partner Management to review current and future quarter renewals pipeline; and to align and agree on ownership of actions to secure the next customer renewal.

Own the end-to-end renewal process from initiation to close, which includes maintaining up to date CRM opportunity records, codify true at-risk status, provide real time renewal sales cycle progress, creation of order forms, deliver accurate forecasting, and oversee signature to close timelines.

Qualification

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SaaS experienceQuota achievementCustomer base managementCross-functional collaborationRisk identificationTransaction closing