Certinia · 4 hours ago

Renewals Specialist

United States

Full-time

Remote

Entry, Mid Level

$63K/yr - $85K/yr

2+ years exp

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Responsibilities

Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when appropriate

Work within dedicated portfolio of customers

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

Successfully promote products or services for established client

Utilize data to identify ‘at risk’ and adoption opportunities

Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and effectively handle objections to retain customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Ensure high level of professionalism during all interactions with customers and prospects

Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Other duties, as assigned and necessary

Qualification

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SAAS renewalsMicrosoft ExcelSales OperationsSFDCCustomer management systemData analysisCross-functional collaboration

Required

A minimum of two years' experience in SAAS renewals, Sales Operations or equivalent role

Comfortable partnering and engaging with cross-functional teams to ensure satisfactory customer renewals while delivering best possible renewal terms for Certinia

Ability to organize, prioritize, complete activities and meet deadlines for a high volume of renewal transactions

Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with renewals

Ability to proactively analyze and recommend the best course of action for complex pricing and licensing situations within a renewals cycle

Knowledge of SFDC

Expert knowledge of Microsoft Excel

Strong oral and written communication skills