Transdev North America · 6 hours ago

Rep Customer Service

San Bernardino, CA

Part-time

Remote

Entry Level

$17/hr - $17/hr

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AutomotiveHospitality

No H1B

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Responsibilities

Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.

Follows and explains policy and procedure as outlined in operations and procedures manuals.

Treats each customer/caller with courtesy, dignity, and respect privacy.

Meets or exceeds established performance requirements.

Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.

Documents trip authorization according to procedures.

Remains knowledgeable of all policies and procedure changes.

Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.

Repeats all information back to the customer to verify accuracy in the reservation.

All other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual CommunicationComputer OperationData Entry