Enterprise Mobility · 5 days ago

Repair Compliance Coordinator - St. Louis, MO

St Louis, MO

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost-effective repairs and decreased vehicle downtime

Review repair estimates for completeness and to ensure compliance with state and company total loss thresholds

Analyze clients’ business needs and repair estimate to create and assess solutions

Apply expert collision/vehicle repair, client-specific, and industry knowledge to make recommendations to internal teams and leadership for proposed repairs

Coordinate and monitor efficient repair processes with glass vendors, tow facilities, body shops, dealerships and miscellaneous repair facilities, to ensure accurate and timely repairs

Partner with internal departments to facilitate various aspects of the repair process Assist with incoming claim/ repair calls, as needed

Ensure payment of vehicle repairs and parts invoices in a timely manner

Make recommendations to leadership regarding losses that exceed approved limit

Qualification

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Vehicle collision/repair experienceClaims handling experienceICAR certificationTechnical estimating trainingCustomer service experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookAssociate’s Degree in Collision Repair

Required

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Two years of experience in vehicle collision/repair

Two years of customer service experience

Two years of proven success in position that required negotiations, handling of time sensitive issues, and/or claims

Must have or be willing to obtain ICAR Auto Physical Damage Appraiser Pro Level 1 certification

Must have or be willing to obtain Technical estimating training such as Vale National, ICAR, or equivalent

Intermediate proficiency with Microsoft; including Excel, Word, Outlook

Must have the ability to meet all work from home technical requirements

Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)

High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.