Wheels, Inc. · 7 hours ago

Repair Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Authorize collision repairs and/ or repair recommendations on behalf of Wheels clients

Review and approve repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell, PenPro by Audatex, and C.C.C.

Adhere to PenPro by Audatex, Mitchell, and C.C.C or current parts and labor reference guides for parts pricing and labor times

Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.

Issue and verify accuracy of purchase orders

Approve proper repair based on mileage, months in service, prior repair history; including safety repairs based on client parameters

Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair

Discuss with clients / shops any irregularity involving repairs

Instruct and assist Driver Service Associate, MAP Repair, and Subrogation Specialists in estimate comparison and review

Administer and close files in accordance with client parameters.

Assure that follow up is done for "down vehicles” within 24 hours.

Assist and instruct drivers in rental, tow, and process driver requests as needed

Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc.)

Provide details about shop performance to Network Management for Network Vendor growth

Assist MAP with overflow calls by taking MAP calls daily as required.

Other duties as assigned

Qualification

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Collision repair proceduresI-CAR repair standardsASE Body CertificationEstimating softwareAutomotive repair knowledgeWindows proficiencyMicrosoft OfficeDriver Services understandingNetwork Management understandingMAP procedures knowledgePC familiarity