23andMe · 2 days ago

Research Associate

Sunnyvale, CA

Full-time

Onsite

Entry Level

$92K/yr - $138K/yr

1+ years exp

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BiotechnologyGenetics

Insider Connection @23andMe

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Serve as liaison between 23andMe and potential collaborators by helping them select appropriate collaboration programs and navigate the application processes

Prepare guidance materials for the Customer Care team to use when responding to emails from research participants; investigate and resolve participant issues that require escalation to the Research team

Conduct eligibility screening for research studies

Work closely with the Research and Legal teams to facilitate access to published 23andMe genomics datasets by reviewing requests, drafting agreements, and sharing datasets

Collaborate with the Communications team to plan blog posts and other press activities for impactful publications

Work closely with scientists on the Research, Product, and Therapeutics teams to prepare, track, and submit applications for external genomics datasets in government repositories or biobanks

Take meeting minutes, track action items, organize documentation, issue compensation to research participants, and route study materials for stakeholder approval and IRB submission. Incorporate a “DEI by design” framework into each phase of project execution

Track metrics and efficiently communicate progress and issues arising to multiple stakeholders

Maintain program documentation and continually search for opportunities to improve program processes

Qualification

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GenomicsDocumentation ManagementProgram ManagementProblem-SolvingPatienceEmpathyCommunicationTeam PlayerCreativityProactivityHuman Subjects ResearchScientific Publication

Required

BS in Biology or related discipline or equivalent work experience required, education and/or training in genetics is preferred

1+ years post-graduate research or work experience in genomics; 1+ years experience in customer-facing or patient-facing role

Ability to demonstrate patience and empathy while resolving sensitive inquiries from research participants; experience communicating externally and professionally as a representative of an organization or project team

Committed attention to detail and timelines, and an ability to manage high-volume programs with substantial documentation and tracking requirements

Friendly, flexible and a phenomenal teammate; creative thinker and proactive problem solver

Ability to work from 23andMe's office in Sunnyvale, CA a minimum of three days per week is required