Verra Mobility · 4 hours ago
Research Support Specialist
Mesa, AZ
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations.
Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses.
Prioritizing daily workload based on importance of assigned tasks.
Track and communicate abnormal service inquiry trends to leadership.
Create clear complete documentation and notes for all inquiries
Assist with customer service calls when needed for service level objectives.
Assist with other tasks necessary.
Qualification
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Required
High School diploma
Previous experience in an administrative, research, customer service or transaction processing position 2+ years.
Excellent reading and comprehensive skills
Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
The ability to analyze data to resolve complex issues.
Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution.
The ability to multi-task and thrive under pressure in a team environment.
Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics.
Company
Verra Mobility
The leading provider of tech-enabled smart transportation solutions.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2021-03-19Post Ipo Debt· $1B
2017-01-19IPO· nasdaq:VRRM
Leadership Team
Pankaj Sharma
Vice President Of Product Management
Cate Prescott
Chief People Officer
Recent News
Fast Company
2024-11-07
2024-11-06
Company data provided by crunchbase
