Zscaler · 4 hours ago

Resident Engineer

Alabama, United States

Full-time

Remote

Senior Level

$136K/yr - $195K/yr

6+ years exp

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Cloud SecurityCyber Security

No H1B

Security Clearance Required

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Responsibilities

You will collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.

Integrate with Customer's cyber security/network security team(s) to help integrate Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, best practices.

Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and Cloud Operations.

Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler teams.

Respond to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).

On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Resident Engineer experienceIPSECDNS protocolsNetwork troubleshootingSAMLLDAPCloud environmentsZscaler solutionsIndustry certificationsGREHTTP/HTTPSProxySSL InspectionMacOSUNIX/LinuxWindows-based systemsWiresharkTcpdumpTracerouteMTRDoD 8570 IATIIAir Force experienceVMwareHyper-VKVMCCNPJNCIPPCNSACISSPCCSP

Required

6+ years of prior work experience as a Resident Engineer, Professional Services Consultant, or a Support Engineer

Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems (SAML, LDAP, SCIM)

Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows-based systems. Knowledge with network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)

Meets requirements of DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist - Intermediate

Active US SECRET clearance or higher