MRC Global · 3 hours ago

Resolution Specialist

United States

Full-time

Remote

Entry Level

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EnergyIndustrial

Hiring Manager

Linda Tapia

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Responsibilities

Using periodic aging data as a guide, research issues which may be contributing to problems in collection of amounts outstanding.

Gain understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.

Using bi-weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those non-national account customers who are delinquent. Arrange and follow-up payment schedules, or work with customers and branches to resolve issues preventing payment.

Set up new customer accounts based on appropriate credit review process, and periodically review and re-evaluate credit for existing customers. Maintain permanent credit file information.

Review daily payment discrepancy notices, forwarding to customer or branch as appropriate. Work with customer and/or branch for solution through clearing of discrepancy from customers’ account using interpersonal communication and research of transaction through SIMS and other MRC systems.

Carry out other duties within the scope, spirit, and purpose of the job;

Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.

Qualification

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AccountingFinanceExcelProcess evaluationMS OfficeSAPADPAribaOildexCortexSIMS

Required

Undergraduate degree in accounting or finance or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work

Experience in process evaluation, problem resolution, or comparable experience necessary

Ability to contribute to the quality process by learning new procedures and functions within the department as needed

Good accounting and business math skills needed to accurately understand customer Accounts Payable data

Strong working knowledge of MS Office, with emphasis in Excel; ability to learn SIMS and other web based applications

Strong organizational, prioritizing skills, and customer service skills

Ability to establish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills

Must have the ability to provide documentation verifying legal work status

Ability to read, speak, and write in English proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries

Ability to understand and comply with MRC Global guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines