Honor · 1 day ago

Response Team Specialist

United States

Full-time

Remote

Entry Level

$19.50/hr - $21.65/hr

3+ years exp

Maximize your interview chances

Elder CareHealth Care

Insider Connection @Honor

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Meet key team metrics like sales goals, handle time, call quality, and productivity

Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment.

Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling)

Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget.

Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience.

Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships.

Focus on use of consultative selling approaches.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service skillsPhone-based sales experienceHealthcare/home health industryConsultative selling approachesMeet metrics

Required

An understanding of those aging, their needs, and a true passion to provide them with assistance.

Experience in a high volume call environment; expect to make 75-90 calls per day.

Excellent verbal and written communication skills, with the ability to connect with people on a personal level.

Ability to explain our services in a compelling way and to ask for customer commitment.

Passion for sales and a commitment to providing exceptional customer service.

A positive attitude, patience, and empathy.

Bachelor’s degree or equivalent experience required.

Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required.

Remote work experience with the ability to train, learn and work remotely free from distractions. Remote office requirements: hard wired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required.