Retention Agent @ National Debt Relief, LLC | Jobright.ai
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Retention Agent jobs in Edmond, OK
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National Debt Relief, LLC · 6 hours ago

Retention Agent

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Growth Opportunities

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Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client retentionDe-escalation skillsSales experienceAccount managementSalesforceService processes knowledge

Required

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Preferred

Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required

Benefits

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount

Company

National Debt Relief, LLC

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National Debt Relief, a certified Great Place to Work®, was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt.

Funding

Current Stage
Late Stage

Leadership Team

A
Alex Kleyner
Chief Executive Officer and Co-Founder
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D
Daniel Tilipman
Co-Founder and Executive Board Member
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Company data provided by crunchbase
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