Swooped · 3 hours ago

Retention Associate

United States

Full-time

Remote

Mid Level

$62K/yr - $70K/yr

3+ years exp

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Artificial Intelligence (AI)Human Resources

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Responsibilities

Engage at-risk policyholders nearing the end of their term or at risk of cancellation to address concerns, discuss policy updates, and offer tailored solutions, including the benefits of the telematics program.

Proactively follow up with policyholders to ensure their needs are met, answer any questions, and highlight the advantages of telematics for improving fleet safety and reducing premiums.

Educate customers on telematics to help them understand how tracking driving behavior can lead to lower premiums, improved safety, and fewer claims.

Resolve customer issues quickly, especially when it involves coverage, claims, or billing while incorporating telematics-based solutions where appropriate.

Use Hubspot and telematics data to identify at-risk customers and develop targeted retention strategies that reduce cancellations and improve long-term customer loyalty.

Monitor and report on retention metrics, analyzing the impact of telematics adoption on customer satisfaction, renewals, and cancellations.

Qualification

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