Aegon · 3 hours ago

Retirement Plan Technical Support Specialist (Work From Home)

United States

Full-time

Remote

Entry Level

$48K/yr - $60K/yr

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Responsibilities

Research and provide resolution on plan and participant level services being administered to ensure compliance standards are met.

Perform live table updates, inserts, and deletions using DB2 SQL.

Research issues concerning application and process problems; help to identify the “root” cause of the issue and follow through to resolution. Escalate to higher level staff as needed.

Audit, analyze and reconcile data quality reviews concerning participant records being transferred or uploaded; ensure compliance within the plan’s ongoing administrative operation.

Review and analyze retirement plan documents, with system set-up/functionality, to ensure ongoing operation complies with the plan document.

Qualification

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MS Office proficiencyAdvanced MS Excel skillsPension administration experienceAQT knowledge