Paradigm · 1 day ago

Return to Work Coordinator

USA

Full-time

Remote

Entry Level

$19/hr - $23/hr

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Responsibilities

Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.

Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.

Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letter, creating driving instructions, and setting up the time tracking process.

Maintain internal database of nonprofit transitional work sites.

Communicates challenges with placement process to Transitional Return to Work Specialist to strategize next steps.

Accurately document time and case activity on individual files in case management software (Alarisware)

Performs other duties as necessary and assigned

Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.

Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.

Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.

Qualification

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Customer Service ExperienceAssociateBilingual SpanishCase management softwareHeavy phone work

Required

Must be comfortable with heavy phone work

Customer Service Experience

Ability to manage competing priorities

Preferred

Associate or bachelor’s degree preferred

Bilingual Spanish preferred

Benefits

Health and wellness: We want our people to be and stay healthy so we offer a wide variety of HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health.

Financial incentives: Paradigm’s financial benefits also help prepare you for the future: competitive salaries, flexible spending, commuter accounts, paid life insurance, employer HSA, and 401k contributions.

Vacation: We believe strongly that work-life balance is good for you and for our company. Our paid time off and floating-holiday programs give you the flexibility you need to live your life to the fullest.

Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.