Talent Groups · 1 day ago
Robotic Process Automation Consultant
O'Fallon, MO
Full-time
Remote
Senior Level, Lead/Staff
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Hiring Manager
Sravani Rang
Insider Connection @Talent Groups
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Responsibilities
Lead the RPA Function : Act as the onshore technical lead while managing the offshore team. Oversee the development and roll-out of RPA capabilities using best practices tailored to the organization’s needs.
Support & Maintenance : Provide 24/7 RPA BOT support in collaboration with the offshore team, including BOT monitoring, remediation, bug fixing, and minor enhancements.
Incident Management : Triage and resolve incidents, problems, and service requests, with primary responsibility for major incidents. Provide Root Cause Analysis (RCA) for all incidents.
Process Automation Management : Track and manage process automations , ensuring optimal performance and business benefit.
Enhancements & Change Requests : Manage minor enhancements and changes under the production support team. Ensure timely execution of requests related to job monitoring, VDI management, certification maintenance, and password changes.
Offshore Coordination : Manage the Jira backlog , track productivity, and coordinate efforts with the offshore team to ensure smooth operations.
Documentation & Knowledge Sharing : Drive continuous improvement of existing bots and ensure proper documentation, SOPs, and a knowledge repository are maintained.
Governance & Reporting : Oversee governance processes, ensuring the effective execution of the Robotic Operating Model (ROM) , and provide regular status reporting.
Qualification
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Required
Experience in leading RPA functions and managing offshore teams.
Proven ability to provide 24/7 RPA BOT support, including monitoring, remediation, bug fixing, and minor enhancements.
Strong incident management skills, including triaging and resolving incidents, problems, and service requests.
Experience in conducting Root Cause Analysis (RCA) for incidents.
Ability to track and manage process automations for optimal performance and business benefit.
Experience managing minor enhancements and changes under production support.
Proficiency in managing Jira backlogs and tracking productivity.
Strong documentation skills, including maintaining SOPs and knowledge repositories.
Experience overseeing governance processes and executing the Robotic Operating Model (ROM).
Ability to provide regular status reporting.
Company
Talent Groups
Talent Groups is a leading provider of IT talent solutions to companies of all sizes across several different industries.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase
