Brooksource · 1 day ago

Robotics Engineer

Nashville, TN

Full-time

Remote

Mid Level

4+ years exp

Maximize your interview chances

EmploymentHuman Resources

Growth Opportunities

Insider Connection @Brooksource

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Troubleshooting and providing solutions for production issues raised by either end user / automated monitors / application monitoring tools.

Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.

A strong, demonstrable record of customer service. The Process Engineer/Analyst will need to understand customer needs and build effective relationships with business users. The Process Engineer/Analyst must be able to convey plans, issues and concerns to clients and team members in a clear, logical, and concise manner

Configure/develop in accordance with best practices ensuring a reliable and hardened automation

Perform testing of the solution in accordance with program standardized test practices

Support teams during UAT and Production/Pilot phases

Maintain documentation according to firm standards, best practices, and standard operating procedures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UiPathProduction Application SupportAutomation ProjectsCloud-based Ticketing PortalsVB .NETSQL ServerMS WordMS ExcelMS ExchangeZenDeskWindows ServerVirtual MachinesSSL

Required

An IT or Business Degree

4+ years of experience in a Production Application Support role or similar experience

2+ years of professional services experience preferably in automation projects

2+ Years of development experience with UiPath

Excellent interpersonal communications skills

Excellent customer service, written and verbal communication is a must

Excellent troubleshooting skills applying logic

Self-starter, accustomed to working in a busy and dynamic environment

Experience using cloud-based ticketing portals

MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform

At least 5+ years of experience in Application support. The support will ensure consistency and synchronization across infrastructure components.

Good knowledge of windows server, Virtual machines and SSL

Preferred

Experience with some or all of the following programming languages is preferred: Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)