Runway · 3 hours ago

Runway is hiring: Creative Technology Support Associate - Work From Home in West

West Babylon, NY

Full-time

Remote

Entry Level

$0/yr - $85K/yr

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Responsibilities

Directly respond to requests from new and experienced Runway users via email and chat

Investigate and escalate problem reports for product or billing transactions to appropriate teams

Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency

Engage with the Product team to translate customer feedback into actionable product updates and improvements

Author and maintain internal and customer-facing knowledge base documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportProblem InvestigationCollaboration with EngineeringFeedback AnalysisKnowledge Base Documentation