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Company

Blytheco · 1 day ago

Sage 100 Consulting Manager

United States

Full-time

Remote

Entry, Mid Level

$105K/yr - $150K/yr

2+ years exp

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ConsultingSoftware

Growth Opportunities

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Responsibilities

Exhibit strong, hands-on leadership style by providing guidance and mentorship to consulting team:

Actively participate in the interview and hiring process

Energize, develop, train, motivate, and coach team to success, effectively driving Team productivity and profitability

Conduct team meetings and weekly one-to-one meetings; participate in mentoring, knowledge-sharing, and annual/ongoing review process

Build and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability

Maintain a positive practice culture that is evidenced by high employee morale and low turnover

Partner with Sage 100 Practice Leader in developing career paths and coaching strategies to ensure consultant’s job satisfaction and professional growth

Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets:

Manage consultant engagement execution, resources and bench time

Successfully allocate delivery resources to meet and exceed client expectations

Effectively promote value billing and maximum efficiency in service delivery

Effectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.

Provide oversight, governance, and management on active Sage 100 projects/engagements

Manage the consulting team to key performance indicators

Set and reinforce clear, measurable performance expectations for team and individuals

Review project status/delivery/milestones regularly through client/project meetings, written status reports, conference calls, etc.

Partner with project management team to ensure project budget, scope, and deliverables are met, and the team have exceeded client expectations

Act as the first point of contact on all functional escalations for your team

Identify, define, develop and implement techniques to improve productivity, increase efficiency, mitigate risk, decrease escalations, and resolve issues to achieve the ultimate client experience and satisfaction.

Conduct weekly team meetings, preparing and presenting thought leadership topics, training and ideas for process improvement. Facilitate discussions and gather feedback from the team

Actively engage in client interactions to ensure positive outcomes and client satisfaction

Build and maintain relationships with clients, vendors, ISVs, and key strategic partners

Proactively engage with project team, client team and internal and external stakeholders, establishing open lines of communication regarding project status, potential roadblocks, changes to timeline, etc. that could impact deliverables

Develop subject matter expertise regarding practice offerings, sales, consulting best practices and marketing efforts:

Leverage expertise in managing people to lead, develop and position Sage 100 for success within the marketplace for the company

Drive 100% client retention (No changes to Reseller of Record status)

Build and maintain strong relationships with other managers, colleagues and leadership team

Exemplify a spirit of collaboration in leading team to act on company initiatives, processes, and methodologies

Actively participate in the leadership program, engaging in thought leadership and assisting in the development and execution of company-wide strategies and initiatives

Manage a team of direct reports, providing daily guidance, support, and coaching

Participate in the interview process and drive onboarding activities

Conduct weekly one-to-one meetings with team members; provide mentorship, coaching and knowledge sharing

Develop and maintain functional best practices for client implementations

Achieve targeted billing goals by actively engaging in the software implementation process

Review consulting team’s time & billing (Work in Progress reports – WIP) to ensure accuracy

Attend status, project, and leadership meetings

Participate in sales calls, acting as the Subject Matter Expert on the Sage 100 application; assist the sales team with scoping and demonstrations

Provide guidance and support to consultants

Create reports, write Statement of Work documents (SOW’s), assist with project scoping and planning, and assist consulting team members with clerical/administrative duties, as needed

Travel to client sites or phone/video calls with clients on an as-needed basis

Build relationships with clients while understanding current and future needs to assist with client transformations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sage 100ERP solutionsLeadership experienceProject managementMS Office SuiteSmartsheetCRM applicationsCoaching skillsBusiness acumenClient management

Required

Bachelor’s degree

ERP professional services/consulting background with experience in delivering ERP projects within defined timeframes and budgets OR 10+ years of experience working with ERP applications (Power User/Administrator)

2-5 years of leadership experience of an ERP product line is highly desired

A strong understanding of ERP solutions, with Sage 100 knowledge preferred but not required

Ability to provide insight and recommendations to Sales, Marketing, and Consulting teams to solve complex business needs, understand new rollouts, functionality, and interfaces that will enhance the client experience

Demonstrated ability to achieve professional services revenue goals, lead consulting teams and engagements, and ensure the delivery of an exceptional customer experience

Outstanding leadership and coaching skills with the ability to lead, train, and motivate others

Ability to manage customer expectations and escalations skillfully and diplomatically

Excellent project management abilities

Exceptionally strong business acumen with the ability to understand, set and measure KPI’s and metrics

Insight into various business verticals and best practices with the aptitude to easily assimilate new information and translate into business requirements

Superior presentation, verbal, and written communication skill

Demonstrated analytical, organizational, and interpersonal skill

Proficient with MS Office Suite, Smartsheet, and CRM applications

Ability to travel, as needed