173 applicants
East West Manufacturing · 2 days ago
Sales Account Manager
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years exp
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Maximize your interview chancesIndustrial EngineeringMechanical Engineering
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Responsibilities
Gather and communicate customer feedback and priorities to the Business Unit
Collaborate with internal cross-functional teams to achieve customer goals and KPIs
Foster and maintain customer relationships at both tactical and strategic organizational levels
Coordinate and lead Quarterly Business Reviews (QBR)
Participate in customer onboarding activities including explanation and negotiation of legal agreements (select sections – training/support to be provided by East West)
Gain a working understanding of customer needs and growth opportunities via customer discussions
Monitor, manage, and regularly report customer’s forecasted product demand (including changes)
Communicate pricing changes including Purchase Price Variances (PPV) and price increase activity
Develop business expansion plans via East West value-added services including Design Services, New Product Introduction, BOM Analysis, Logistics, Vertical Integration, Supply Chain, etc.
Seek new business opportunities, delivering product quotations and tracking opportunities in Salesforce
Visit customers as needed to develop customer rapport and improve East West perception as a supplier
Actively participate in the annual budgeting process with Business Unit and East West HQ leadership
Support the Account Management team by assisting with commercial activities.
Pricing, cost, and proposal analysis
QFD revisions and processing, include freight analysis and customer requests
Complete Item set up for new part numbers and revisions
Assist with implementation of price changes
Monitor and manage utilization of East West capital to mitigate financial risk and exposure
Present excess/obsolete inventory levels regularly, ensuring compliance with legal agreements
Utilize account relationships to generate customer payments against past-due invoices
Monitor financial metrics (revenue, gross margin, EBITDA); ensure compliance with budgeted amounts
Own the account P&L, identifying/implementing actions to mitigate risk and enhance account profitability
Monitor KPIs including quality, OTD, NWC usage, profitability, etc.; drive improvements as needed
Solicit supplier scorecards from customers to assess perception and drive internal improvement
Support the company’s strategic direction and long-term vision
Demonstrate East West values and foster an environment that enhances East West culture
Address and resolve customer concerns, escalating internally as needed; seek cross-functional process improvements to reduce the risk of repeated concerns
Process new orders using defined order entry procedures; provide order acknowledgements and confirmations to customers
Present and review Open Order Report with customer on a weekly basis, including assessment of critical component availability and product delivery scheduling
Oversee customer change order management (Engineering Change Orders, demand changes, etc.)
Process RMAs per defined RMA procedures
Qualification
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Required
Bachelor’s degree or equivalent experience in business, engineering, or related field
3-5 years in a sales, program/account management, or engineering role with direct customer interaction
Excellent written/oral communication and active listening skills
Ability to collect, track, and analyze large datasets to address specific business questions
Creative problem-solving skills, attention to detail, and ability to multitask/prioritize
Ability to engage, influence, and build trustful relationships with internal/external parties serving in tactical/strategic roles
Experience owning cross-functional initiatives and working collaboratively with internal/external parties to successfully achieve desired outcomes
Comfort performing in a metric-focused, results-based environment where achieving goals is paramount
Ability to quickly learn East West’s service offerings and effectively extend these offerings to customers
Understanding of buying behaviors and industry trends
Strong working proficiency in MS Office (especially Excel and PowerPoint); CRM experience preferred
Preferred
Working knowledge of financials, budgeting, and forecasting experience strongly preferred
Company
East West Manufacturing
East West Manufacturing is an engineering company offering design, engineering, and supply chain solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$76.94MKey Investors
MSD Partners
2022-01-07Private Equity· $76.94M
Leadership Team
Scott Ellyson
CEO&Founding Partner
Michael Picchi
Chief Financial Officer
Recent News
Business Journals
2024-05-02
The Business Journals
2024-04-07
Business Journals
2024-02-24
Company data provided by crunchbase
