Yellow.ai · 4 hours ago

Sales Account Manager

San Francisco Bay Area

Full-time

Remote

Senior Level

7+ years exp

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Artificial Intelligence (AI)Customer Service

Hiring Manager

Vaishali Vishwakarma

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Responsibilities

Develop and execute sales strategies tailored for enterprise clients, including long-term account plans and growth strategies.

Identify and target key enterprise accounts that align with the company’s goals and capabilities.

Build and maintain strong relationships with key decision-makers and stakeholders within enterprise accounts.

Serve as the primary point of contact for major clients, addressing their needs, negotiating contracts, and ensuring high levels of customer satisfaction.

Oversee the sales process for large and complex deals, from lead generation and qualification to negotiation and closing.

Develop and present proposals, manage contract negotiations, and ensure successful deal closures.

Drive revenue growth by identifying upselling and cross-selling opportunities within existing accounts.

Implement strategies to maximize the value of each account and achieve sales targets.

Stay informed about industry trends, market conditions, and competitive landscape.

Use market insights to adapt sales strategies and identify new opportunities.

Work closely with other departments such as marketing, product management, and customer support to ensure a cohesive approach to enterprise sales.

Collaborate with senior management to align sales strategies with overall business objectives.

Prepare and present regular reports on sales performance, account status, and revenue forecasts.

Analyze sales data to track progress, identify trends, and make data-driven decisions.

Qualification

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SaaS ExperienceEnterprise Sales ProcessesDeal StructuringLong Sales CyclesRelationship ManagementComplex NegotiationsStrategic Thinking

Required

7+ years of professional SaaS experience beyond initial/BDR roles.

Experience in enterprise sales processes & managing accounts, including complex negotiations, deal structuring, and long sales cycles in Enterprise software i.e. ERP, Contact Center, CRM.

Ability to develop and implement long-term sales strategies and account plans for large enterprises.

Excellent interpersonal skills to build and maintain strong relationships with high-level executives and key decision-makers.

Strong verbal and written communication skills to effectively present proposals, negotiate deals, and interact with clients and internal teams.

Ability to analyze sales data, market trends, and account performance to make informed decisions and adjust strategies.

Proactive in identifying and addressing challenges related to sales and client management.

Effective at working with cross-functional teams to align efforts and achieve common goals.