ScreenPal ยท 21 hours ago
Sales and Customer Success Associate
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $80K/yr
2+ years exp
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Responsibilities
Become a subject matter expert on ScreenPal solutions
Coordinate inbound sales quotes, customer pricing, and demo requests
Deliver account provisioning and onboarding, including training, for new and renewing customers
Conduct customer demos and advise customers on maximizing the value of ScreenPal
Work the account for the entire sales and renewal cycle.
Process qualified leads through tools and assist leadership with lead generation campaigns
Execute the Customer Success Playbook to drive customer engagement and satisfaction
Review and identify proactive customer risk prior to renewal to lead mitigation processes for retaining customers and avoiding churn
Attend trade shows to work with other team members and ensure successful setup and demonstration of ScreenPal products
Provide recommendations to the Director of Sales and Customer Success and other leadership about ways to improve daily workflows and processes for sales and success management.
Work with ScreenPal leadership to create and manage documentation and training materials for both internal staff as well as customers
Provide support for customer operations, drive quality control customer accounts and billing, and manage account changes
Collaborate with internal teams to inform product roadmaps with customer insights and evolving market demands
Work with the Director of Sales and Customer Success to maintain monthly reports, including campaign and sales reports
Qualification
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Required
At least 2.5+ years of experience in B2B and/or B2C SaaS sales / customer success
Experience demonstrating and selling e-learning tools, especially video based.
Must be adept at managing and tracking active sales pipeline and account renewals simultaneously
Excellent communication and interpersonal skills with the ability to build strong, trustful relationships with colleagues and customers
Must have perfect English proficiency in both speaking and writing
Possess a winning attitude with a focus on results and professionalism
Bachelor's Degree - technology or business degrees preferred
Preferred
Experience with both customer success and sales in B2B and B2C SaaS
Understanding of the education and training markets
Passion for utilizing video in learning and communication
Experience using tools like Apollo.io, CRM, Zoho, email tracking, email campaign software
A collaborative and flexible team player
A self-starter who can juggle multiple priorities at the same time
Fun with a sense of humor
Benefits
10 days of personal paid time off, plus 10 U.S. holidays
Excellent health & dental insurance
Flexible 100% remote work environment
A dynamic, aspiring, and fun work team
Company
ScreenPal
ScreenPal (formerly Screencast-O-Matic) provides intuitive tools for collaborative video creation and sharing that are easy for everyone.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Champagne
CEO
Andrew Baum
Chief Marketing Officer
Company data provided by crunchbase
