Be an early applicantLess than 25 applicants

Company

YouthWorks · 2 days ago

Sales & Customer Support Representative

United States

Full-time

Remote

Entry, Mid Level

$45K/yr - $55K/yr

2+ years exp

Maximize your interview chances

CharityNon Profit

Hiring Manager

Geoff Derks, SHRM-CP

Insider Connection @YouthWorks

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Embody the Values of YouthWorks

Communicate YouthWorks’ mission, vision, and values in and through sales and customer service with all churches, organizations, students, staff, and other partners.

Engage in prospecting/cold calling efforts to generate qualified leads for YouthWorks Mission Trips.

Utilize the nurturing process to market qualified contacts, leads, and new opportunities.

Identify each customer's needs and determine how best to support them through the sales/registration process.

Respond to incoming calls, emails, and Live Chats from potential customers.

Present discovery calls that cast vision, listen to the customer, and move people down the sales pipeline.

Meet call volume weekly goals.

Meet quarterly and yearly sales goals.

Provide customer support related to registrations, payments and paperwork.

Manage leads and contacts through the sales process using best practices of the CRM guided by the CRM team.

Cross-selling Border Trips and connecting customers to the Border Perspective Team.

Provide reports of call activities, scheduled appointments, sales and customer support as directed by the Director of Mobilization.

From time to time, the YouthWorks Trip Specialist may be asked to take on additional tasks—whether in their department or inter-departmentally—which support the overall ministry of YouthWorks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales experienceCustomer service experienceLead generationCRM managementMicrosoft OfficeYouthWorks experienceDynamics 365SharePointChristian faithSelf-leadershipCold callingNurturing leads

Required

A person of integrity, trustworthiness, positivity, responsibility, and a vision for leadership that aligns with YouthWorks' mission, vision, and values

At least 2-3 years of sales, customer service, or transferrable experience with proven success in developing leads, closing sales, and providing exceptional customer care

Ability to self-lead, problem-solve independently, and strategize to achieve and exceed their sales goals

Strong phone and presentation skills

Excellent demeanor, which exudes the grace and patience required to develop new customer relationships

Ability to prioritize multiple responsibilities and deadlines

Comfortable working in a fast-paced, ever-changing environment

Strong organizational, multi-tasking, discernment, and problem-solving skills

Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook

Proficient in using the internet and can quickly learn other software as needed for the position

Ability to learn quickly and contribute to the overall sales success of the Customer Engagement and Support team

Active and growing Christian faith and comfortable sharing their faith story and expression of faith as part of regular job duties and responsibilities