PNC · 2 hours ago
Sales & Service Representative - Customer Care Center
ZZ - Remote Location
Full-time
Remote
Entry, Mid Level
$41K/yr - $64K/yr
1+ years exp
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Responsibilities
Performs customer service and sales support activities and initiatives. Transitions service conversations to present sales opportunities to increase share of wallet to customers, handles inquiries, and offers home secured lending products. Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers. Delivers CARES model to customers and service partners.
Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
Refers applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Resolves more complex or reoccurring issues where appropriate, and identifies root cause.
Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.
Qualification
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Required
1+ years of related experience
Home Lending Designated Lender Certification - PNC Financial Services Group, Inc
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Preferred
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Accuracy and Attention to Detail
Customer Experience Management
Effective Communications
Fraud Detection and Prevention
Knowledge of a Specific Customer Support Function
Managing Multiple Priorities
Problem Solving
Products and Services
Selling
Tech Savvy
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
William Demchak
CEO, President and Director
Keith Hayes
Senior Vice President , PNC Aviation Finance
Recent News
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