Dynamix Group · 5 hours ago
Sales Assistant
Roswell, GA
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Generate accurate quotes and manages orders to ensure timely processing.
Address and resolve issues related to vendors, including discrepancies in pricing, shipping delays, and product availability, to ensure smooth operations and customer satisfaction.
Represent Dynamix Group professionally in daily interactions with business partners and customers, both in-person and virtually.
Attend Dynamix events or visit customer sites as required to support business activities.
Manage daily tasks and priorities based on account and portfolio requirements.
Effectively utilize Vendor pricing and contracting tools.
Act as a liaison between Sales, other Support teams and administration to submit orders, register deals, resolve issues, and ensure smooth operations.
Acquire and apply basic knowledge of Dynamix hardware, software and support offerings.
Use relevant computer system applications with the willingness to learn new technologies and apply them for increased efficiency.
Assist the assigned sales team by researching, coordinating calls, problem solving, etc.
Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Qualification
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Required
Generate accurate quotes and manages orders to ensure timely processing.
Address and resolve issues related to vendors, including discrepancies in pricing, shipping delays, and product availability, to ensure smooth operations and customer satisfaction.
Represent Dynamix Group professionally in daily interactions with business partners and customers, both in-person and virtually.
Attend Dynamix events or visit customer sites as required to support business activities.
Manage daily tasks and priorities based on account and portfolio requirements.
Effectively utilize Vendor pricing and contracting tools.
Act as a liaison between Sales, other Support teams and administration to submit orders, register deals, resolve issues, and ensure smooth operations.
Acquire and apply basic knowledge of Dynamix hardware, software and support offerings.
Use relevant computer system applications with the willingness to learn new technologies and apply them for increased efficiency.
Assist the assigned sales team by researching, coordinating calls, problem solving, etc.
Attentive and engaged in listening to customers and team members, ensuring accurate understanding of needs and concerns.
Demonstrates patience in handling customer inquiries, resolving issues, and working through complex situations.
Maintains a positive attitude in all interactions, contributing to a collaborative and motivating team environment.
Shows empathy in customer interactions and team collaborations, understanding and addressing the needs and feelings of others.
Skilled in MS Office (Excel /Word/Outlook), Adobe, and AI.
Intermediate Excel skills for analysis and quote preparation required.
Familiar with Webex/Zoom for virtual meetings and team interaction.
Competence in performing basic mathematical operations, including addition, subtraction, multiplication, and division, to ensure accurate quotes and order processing.
Excellent interpersonal and communication skills with the ability to work effectively in a team environment.
Strong organizational skills with the ability to manage priorities and deadlines in a fast-paced environment.
Ability to build and maintain credibility with cross-functional teams and external partners.
Effective in analyzing situations and developing solutions, including vendor issues and executive support tasks.
Flexible and able to adjust to changes in duties and responsibilities, maintaining effectiveness in a dynamic environment.
Proactive and driven to improve processes and take initiative.
Capable of working under pressure and managing high workloads and deadlines.
Attentive listener with the ability to foster two-way dialogue and provide comprehensive support.
Preferred
Bachelor’s Degree preferred.
Minimum of two years’ experience in a customer support role.
Company
Dynamix Group
We are a group of dedicated and experienced professionals that provide technology solutions for growing businesses.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott McKelvey
Co-president and Chief Operating Officer
Dean Jamison
Co-president and Chief Solution Officer » IT Strategy & Management | Business Development
Company data provided by crunchbase
