200+ applicants

Company

Brilliant Earth · 20 hours ago

Sales Assistant Manager, ECommerce Channels

United States

Full-time

Remote

Mid Level

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Responsibilities

Responsible for their teams’ sales through channels (phone, chat, SMS, and future additional channels)

Actively participate in ecommerce channel sales activities, including: virtual appointments, phone calls, chat and SMS.

Drive channel sales performance by: demonstrating a robust understanding of business processes, priorities and KPIs, disseminating information to the team and closely coaching each team member to achieve performance goals.

Support overall channels sales performance by providing feedback, identifying opportunities for improvement, and executing strategic initiatives and utilization of technology.

Collaborate with the Workforce team to optimize scheduling and productivity to meet customer demand.

Support team in solving customer escalations, including speaking to customers directly and offering creative solutions.

Provide consistent oversight of virtual sales team, offshore and onshore channels team, ensuring timely responsiveness and follow up from team to ensure best practice is followed.

Partner closely with field leaders and teams to ensure great customer experiences are consistently delivered across all channels and reflected in sales, conversion, NPS and CSAT.

Lead and inspire teams in a fast-paced, omni-channel sales environment, focused on achieving sales targets and team KPIs.

Participate in the sourcing and selection processes to build teams of diverse, high-performing talent.

Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to deliver exceptional customer service and sales results.

As a hands-on leader, drive topline performance, enhance leadership and company confidence, and inspire the team to excel.

Collaborate with the HR team to recruit, develop and manage performance of virtual/remote sales managers and team members, identifying staffing needs and growth plans.

Collaborate with the HR team to recruit, develop and manage performance of virtual/remote sales managers and team members, proactively identifying staffing needs and growth plans.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Ecommerce salesSales team leadershipPerformance managementCRM software

Required

Demonstrated experience leading high-performing sales teams in a direct-to-consumer, ecommerce retail sales environment

Understanding of chat, phone and email KPIs, and demonstrated experience leading teams to achieve / exceed channel goals.

Must demonstrate a proven track record of recruiting and growing high performing and accountable teams

A true passion for helping people and creating positive customer service experiences

Highly organized with focus on execution, problem solving, and improving processes

Motivated self-starter with high efficiency work style, while maintaining attention to detail

Excellent written and verbal communications

Ability to think critically and adapt quickly in a flexible environment

Exceptional time management skills and accountability

Team player with an ability to work collaboratively to achieve business goals

Robust CRM software experience

Entrepreneurial spirit/self-starter

Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts

Interest in socially and environmentally responsible organizations and products

Preferred

BA degree or equivalent, preferred

Benefits

Medical, dental, and vision insurance kick in on the first day of your 2nd month!

We know that saving for the future is important. That's why we offer a generous 401k match.

You'll accrue 3 weeks of PTO in your first year.

Quarterly and annual bonuses for achieving sales targets.

100% employer-paid.

Pre-Tax Commuter Benefits.

Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

You’ll receive a generous discount on our jewelry.

We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.

In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.