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Company

Hurtigruten Group · 1 day ago

Sales Delivery Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $80K/yr

3+ years exp

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Responsibilities

Lead as the first point of contact for the local market and Team Leaders.

Manage the sales team's workflow and load to ensure KPIs and goals are achieved, including sales targets, conversion rates, quality scores, and customer satisfaction scores.

Coordinate with WFM and Team Leaders to optimize resource utilization in response to call volume fluctuations.

Collaborate closely with market leaders and cross-functional teams to ensure readiness for campaigns and alignment with business objectives.

Provide actionable feedback to markets and the business on consumer behavior trends and campaign effectiveness to enhance future strategies.

Coach and support Team Leaders and sales advisors to optimize sales delivery and performance through regular training and development programs.

Drive efficiency across multiple markets by leveraging the strengths of a multi-lingual team and implementing best practices.

Analyze sales data and market trends to make informed decisions and recommendations.

Organize motivational activities for Team Leaders and the sales team to boost morale and performance.

Contribute to global projects and process improvement initiatives to enhance resolution efficiency.

Create a solution-oriented and motivational environment for the team.

Be available for crisis training and on-call support when required.

Travel as necessary for meetings, training sessions, or conferences.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales team managementSales data analysisFluency in EnglishCoachingCustomer focusContact center experienceMicrosoft Office SuiteCRM systemsService/sales center knowledgeAdditional language proficiencyStrategic thinkingCruise/Travel experienceCOPC practicesDrive for resultsLearning/problem solvingIntegrity/trustComposure/adaptabilityEthical standards compliance

Required

A bachelor’s degree

Minimum 3 years’ experience in managing Sales/ Service team(s) preferably in contact center environment

Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce).

Strong analytical skills to interpret sales data and market trends.

Understanding of service/sales center infrastructure and way of working

Fluency in English is required.

Drive for Results/Action-Oriented: Targets and achieves results, shows energy, and reacts promptly to opportunities.

Planning and Organization: Works systematically and efficiently, effectively handles distractions and interruptions.

Learning/Problem Solving: Understands issues and underlying causes, applies new information quickly, tackles hurdles creatively.

Integrity/Trust: Deals with others honestly, is accountable for actions, maintains confidentiality, supports company values, and has a strong work ethic under minimal supervision.

Composure/Adaptability: Supports change, encourages innovation and new ideas, handles pressure well, and adjusts to changing needs.

Leadership Skills: Demonstrates the ability to lead, motivate, and develop a high-performing, multi-lingual team.

Excellent Communication Skills: Communicates effectively with team members, stakeholders, and customers across different markets.

Customer Focus: Committed to delivering exceptional service and enhancing the customer experience.

Strategic Thinking: Provides insightful feedback on consumer behavior and campaign performance to influence business strategies.

Coaching and Development: Skilled in coaching team members to optimize sales delivery and performance.

Ethical Standards Compliance: Ensures all actions comply with company policies and industry regulations.