Management Concepts · 20 hours ago

Sales Development Representative (SDR)

Tysons Corner, VA

Full-time

Remote

Entry Level

1+ years exp

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Continuing EducationCorporate Training

Work & Life Balance

Hiring Manager

Paul Pugh

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Responsibilities

Responsible for outbound and inbound calls, and emails to generate leads and qualify prospects for the sales team.

Deliver outstanding customer service while upselling and cross-selling products to maximize revenue and meet the needs of existing and potential customers.

Document activities in CRM, tracking interactions, lead status, and maintaining up-to-date records of outreach efforts.

Work closely with Account Managers and other sales professionals to ensure smooth handovers of qualified leads and optimize sales strategies.

Consistently meet or exceed daily, monthly, and quarterly sales quotas and key performance indicators (KPIs).

Develop a strong understanding of our products and leverage that knowledge to engage prospects effectively and address their specific needs.

Focus on driving long-term customer satisfaction, retention, and repeat business by ensuring high-quality service and personalized solutions.

Stay updated on industry trends, competitors, and follow best practice templates and talk tracks to enhance your sales effectiveness.

Ensure that the Management Concepts core values and reputation are effectively reflected in every interaction with customers and staff.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Lead GenerationSales TechniquesCRM SoftwareSales TargetsCompetitivenessGoal-Oriented

Required

1-2 years of relevant experience in lead generation, sales, or customer service.

Customer-Centric: Passionate about building lasting relationships and delivering exceptional customer service.

Sales Driven: Motivated to achieve and exceed sales targets, with a strong desire to grow in a sales career.

Communication: Excellent verbal and written communication skills, with the ability to listen and respond effectively to customer needs.

Adaptable & Coachable: Receptive to feedback, coaching, and continuous development to improve sales techniques.

Goal-Oriented: Demonstrated ability to thrive in a fast-paced, high-transactional environment with a strong focus on exceeding KPIs.

Technology Savvy: Comfortable using CRM software, Microsoft Outlook, and other relevant sales tools to manage workflows and track performance.

Competitiveness: Sustain a high level of activity and thrive in an environment where competitiveness, accountability, and individual contribution is key.

Sales Expertise: Experience following best practice sales techniques to sell, upsell/cross-sell to obtain new customers and repeat customers.