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Company

TheyDo - Journey Management · 2 hours ago

Sales Engineer

New York, United States

Full-time

Remote

Mid Level

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CollaborationConsumer Research

Hiring Manager

Catherine Ellor

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Responsibilities

Partner with Sales Teams: Collaborate closely with account executives to understand customer needs and craft compelling presentations, demonstrations, and proof-of-concept solutions that highlight our platform’s unique value.

Customer Discovery: Lead discovery sessions with clients to understand their pain points, technical requirements, and business goals, ensuring alignment between their needs and our solution capabilities.

Solution Design: Create and tailor customized solutions that address client-specific challenges, leveraging the full capabilities of TheyDo’s products.

Product Demonstrations: Develop and deliver in-depth product demonstrations, both virtual and in-person, showcasing how our platform solves key business problems.

Proof of Concept (PoC) Development: Design and lead proof of concept and pilot projects to validate technical feasibility and demonstrate ROI to potential customers.

Technical Expertise: Provide technical guidance and answer detailed product questions related to integrations, API capabilities, security protocols, scalability, and performance.

RFP/RFI Support: Assist in responding to RFPs, RFIs, and other technical documentation requests to demonstrate the competitive advantages of TheyDo’s solutions.

Cross-functional Collaboration: Work with product management, engineering, and customer success teams to ensure alignment of product capabilities with market needs and customer feedback.

Market Awareness: Stay current on industry trends, competitive offerings, and new technologies to provide informed insights to customers and internal teams.

Qualification

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Pre-sales experienceSaaS knowledgeTechnical consultingCloud-based platformsAPIsData integrationsEnterprise software architectureSecurity best practicesCustomer experience managementAI-driven analyticsCollaboration toolsCX platforms experienceScripting experienceSales methodologies

Required

Proven experience in a pre-sales, solutions consulting, or technical consulting role, ideally in SaaS, customer experience (CX), AI, collaboration, or analytics platforms.

Strong understanding of cloud-based platforms, APIs, data integrations, enterprise software architectures, and security best practices.

Experience with customer experience management, AI-driven analytics, or collaboration tools, with a proven ability to understand customer needs and align solutions accordingly.

Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Proven ability to analyze complex business problems and translate them into practical solutions using our platform.

Preferred

Experience with CX platforms

Hands-on experience with APIs, scripting, or light development for creating custom solutions.

Familiarity with modern sales methodologies like MEDDICC, Value Based Selling and Customer-Centric Selling.

Benefits

Competitive compensation and pre-IPO equity

Fully remote working with flexible hours

Health Insurance benefit

Flexible holiday days

Learning and Development budget

Wellbeing budget

Paid parental leave

Home office or co-working support

Company events

Latest tech & tools

Continuous growth of our benefits package as we continue to grow in size

Company

TheyDo - Journey Management

For the Service Designers and Managers of experience-led, customer-centric companies, TheyDo is the most collaborative Journey Management platform ever made.

Founded in 2019