Be an early applicantLess than 25 applicants

Company

UpGuard · 2 days ago

Sales Engineer

Austin, TX

Full-time

Remote

Entry, Mid Level

$90K/yr - $110K/yr

2+ years exp

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Cyber SecurityEnterprise Software

Growth Opportunities

No H1B

U.S. Citizen Only

Hiring Manager

Luke Willon

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Responsibilities

As part of the Revenue Operations team, your goals will be to build, implement and iterate on processes to support and scale the Sales function to achieve revenue targets

You will drive product activation during trials by providing an excellent experience to our customers and ultimately assist the sales team with closing new business by doing the following:

Support prospects during trials/proof of concepts (POC) of the platform

Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements

Be the technical point of contact for any support queries during the trial process

Assist with customer security assessments, RFPs, and business cases as required

Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales Engineer experienceSolutions Consultant experienceTechnical customer support experienceB2B SaaS experienceProduct demonstrationsFeedback collaborationInformation Technology degreeSoftware Engineering degreeCybersecurity interest

Required

At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant or technical customer support role at a B2B SaaS company

A solutions-driven problem solver who is innately curious and seeks to understand WHY

Proven ability to deliver product demonstrations and presentations to customers

Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process

A high degree of technical aptitude and an intrinsic willingness to learn

Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

Preferred

Information Technology or Software Engineering degree

Experience or a keen interest in cybersecurity

Benefits

Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing.

WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.

$1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance.

Generous Annual Leave/PTO allowances: time to recharge your batteries.

18 weeks paid Parental Leave: irrespective of parenting role.

Personal Leave allowance: this includes sick & carer’s leave.

Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.

Top-spec hardware: all team members will be provided with top-spec laptops for their roles.

Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.

Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.