IKEA · 13 hours ago

Sales Generalist (Tempe)

Tempe, AZ

Full-time

Remote

Entry Level

$17.42/hr - $24.81/hr

1+ years exp

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Responsibilities

Delivering excellent experiences to call center customers and maximize the sales by providing great offers and convenient solutions always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.

Provide qualitative customer sales support in all call center channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand

Make use of active selling techniques to offer home furnishing solutions and demonstrate proficiency in relevant call center digital planning tools to exceed customer expectations and maximize sales

Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales

Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs

Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesSolutions-orientedExpert knowledge of IKEA productsCall center experienceHome furnishing design knowledgeMulti-tasking abilityCommunication in local languageCustomer engagement passionPerformance measurement knowledge