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Company

Original Job Post

ADP · 2 days ago

Sales Operations Manager

Maitland, FL

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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Bookkeeping and PayrollConsulting

H1B Sponsorship

Actively Hiring

Hiring Manager

Maryann Kerr

Insider Connection @ADP

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Responsibilities

Works closely with leadership to understand and modernize RFx support processes.

Problem solve key day-to-day support issues, while focusing on long-term priorities around proposal modernization and content development.

Partner with multiple internal functions (e.g. Sales, Product, Product Marketing, Marketing, etc.) to develop and implement a plan to transform and optimize our content operations.

Designs and develops content repository that aligns with GenAI, Auto-Answer, and automation efforts.

Collaborates cross-functionally to support objectives by prioritizing content updates through efficient, measurable & scalable processes.

Provide data-driven analysis to document and define activities that support change initiatives.

Apply industry leading tools and frameworks to support team members as they adapt to change.

Ability to identify and articulate organizational gaps based on goals and demand.

Identify additional areas of support that can be automated and/or improved.

Develop actionable key performance indicators and operational metrics.

Ensure that change objectives have been met and investigate any gaps.

Provide initial responses using the designated software (Responsive).

Ability to handle difficult conversations and drive consensus.

Ability to accelerate decision-making by proactively facilitating reviews and escalations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business operations experienceCustomer operations experienceSales operations experienceSystems integration environment experienceProcess improvementDriving changeExcel skillsMS Word skillsPowerPoint skillsManaging multiple initiativesManaging stakeholder expectationsManaging partner expectationsSelf-prioritizeMatrix teamsAnalytical skillsStrategic thinkerProactive mindsetCreative problem-solvingInterpersonal skillsWritten communication skillsOral communication skillsOrganizational skillsTime management skills work effectively in teamsProject ManagementSQLRelational DatabasesFormulating Problem StatementsHR ToolsPayroll Industry Knowledge

Required

At least 5+ years of business operations, customer operations, sales operations experience or systems integration environment

Strong analytical skills and strategic thinker

Proactive mindset to identify gaps and potential issues

Demonstrated success in process improvement and driving change

Creative problem-solving skills

Strong Excel, MS Word and PowerPoint skills

Exceptional interpersonal, written, and oral communication skills

Outstanding organizational and time management skills

Ability to manage multiple initiatives, stakeholder and partner expectations and self-prioritize

Ability to work effectively in cross-functional and matrix teams

Preferred

Successful history of transforming an existing content practice

Project Management background and approach

SQL knowledge and understanding of relational databases

Ownership mindset, making the customer top priority, curiosity, and high ethical standards

Ability to formulate problem statements and structure analysis to solve them

Relationship builder and connector, ability to strive in fast-paced evolving work environment

Knowledge of HR and Payroll industry tools and best-practices, a plus

Company

ADP

Glassdoor

3.9

ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.

Founded in 1949

Roseland, New Jersey, USA

10,001+ employees

http://www.adp.com

H1B Sponsorship

ADP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (240)

2022 (484)

2021 (436)

2020 (299)