57 applicants

Company

Karius · 4 hours ago

Sales Operations Manager

Redwood City, CA (Hybrid) or Remote (USA)

Full-time

Remote

Mid, Senior Level

$113K/yr - $170K/yr

5+ years exp

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BiotechnologyGenetics

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Responsibilities

Develop, implement and maintain streamlined sales processes to improve productivity and efficiency.

Lead technical project manager to develop business process improvement within Salesforce, Hubspot, and integration with internal LIMS/ERP systems that drive commercial alignment and effectiveness.

Support sales forecasting, budgeting and pipeline management process.

Conduct in-depth analysis of sales performance and provide actionable insights.

Evaluate and refine sales processes to improve efficiency and effectiveness.

Perform business systems analysis to translate complex business problems into simple but effective solutions for Commercial team leads.

Master data management of our CRM database so that Commercial leads can trust the accuracy and quality of our sales and customer data.

Recommend, manage and track CRM enhancement projects.

Ownership of the entire Deal Desk process, including but not limited to managing sales contracts in the CRM, renewals, expirations, and improving the automation process.

Get hands-on using common systems development life cycle tools and other development tools to build solutions that enhance the Commercial team experience.

Ensure adherence to best practices and consistency across teams.

Design and develop complex queries, comprehensive reports, and analysis in order to facilitate fact-based business decisions.

Perform business intelligence and analytics reporting to support commercial and field team initiatives.

Act as the primary point of contact for sales system upgrades, troubleshooting, and integrations.

Design and maintain dashboards and reports to track key sales metrics.

Conduct in-depth analysis of sales performance and provide actionable insights.

Support the execution of the commercial enablement strategy including specific tactics to help drive clear and consistent sales conversations with customers.

Collaborate with the functional leaders to track all forecast attainment, sales contests and rewards programs, territory deployment, commission plans, and payments for the sales function.

Partner with marketing to ensure smooth lead handoff and alignment on campaign effectiveness.

Support ad hoc reporting and analysis requests.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales OperationsCRM SystemsData VisualizationProject ManagementBusiness Intelligence ToolsSales PlanningMicrosoft SuiteGoogle SuiteSalesforceHubspotLIMS/ERP SystemsTerritory ManagementCompensation DesignData Quality Management

Required

Bachelor’s degree with a concentration in Business, Marketing, Sales, or equivalent; MBA or Master’s degree is preferred.

Strong analytical and problem-solving skills with expertise in data visualization.

Excellent communication and collaboration skills with the ability to influence cross-functional teams.

5-7+ years of experience in sales operations, or a similar role, preferably within the diagnostics, healthcare or life sciences industry.

Relevant sales operations experience with 4+ years of work experience required in Sales / Marketing Operations, Business Operations, and/or Strategy consulting.

Advanced knowledge of CRM systems, including Salesforce/Hubspot in fast-paced biotech/tech start ups or similar environments.

Extensive knowledge and experience in sales planning and compensation in the biotech/pharma/diagnostics industry.

Experience working in a high-growth or technology-driven organization.

Experience with Looker Analytics or similar business intelligence tools.

Proven track record of optimizing sales processes and driving measurable results.

Advanced experience with Microsoft and Google Suites.

Detail-oriented with exceptional organizational and time management skills.

High execution focus and project management skills with the ability to drive projects from end to end.

Excellence at communication and collaboration within a cross-functional team; ability to summarize data and present information to stakeholders.

Self-starting mentality and ability to drive results.

Ability to work independently but also be an excellent team player.

Ability to work effectively and efficiently in a fast-paced (startup) environment.