Kaiser Permanente · 16 hours ago

Sales Services Specialist V, National - Business Consulting

Pasadena, CA

Full-time

Remote

Mid, Senior Level

3+ years exp

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Comp. & Benefits

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Responsibilities

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.

Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.

Participates in the administration of benefits and products by: executing and driving internal business processes related to the benefits and product offering that Sales and Account Management teams are presenting to customers; serving as a resource for health insurance benefits and product offerings in case follow-up questions arise for senior personnel internal and external to the organization; and utilizing advanced knowledge in one or more specialty areas of benefits policies to ensure that all alternate benefit requests meet benefit requirements and state and federal regulatory requirements.

Engages in effective communication practices by: developing strategic insights from external and/or internal engagements and making formal presentations to various audiences; creating and disseminating communications across functions, to ensure that other team members are informed and up to date on important information and influencing events; and developing complex content and communications to align messages or to advance the sale.

Ensures that sales data are used advantageously by: driving large-scale data entry, reconciliation, and processing in various applicable departmental systems as appropriate to ensure integrity and reliability in data across functions; and utilizing complex processes to conduct analyses for reporting on lead/prospect/customer accounts, sales, channels, activities, and or events to make strategic recommendations (e.g., membership and account trends) and action plans.

Creates a positive lead/prospect/customer and/or channel partner experience by: developing complex strategies to build upon and leverage existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrators (TPA) to demonstrate value and build commitment to long-term success and growth; driving improvement and directing the assessment of lead/prospect/customer and/or channel partner needs, and providing solutions that link to KPs mission, vision and values, service quality, and long-term product offerings and services initiatives; utilizing advanced knowledge in one or more specialty areas of product, service, and ratings to respond to, encourage, and educate leads/prospects/customers, brokers, and consultants about added services and product enhancements in complex situations; and driving collaboration and problem-solving across functions to identify opportunities to better meet the needs of leads/prospects/customers and/or channel partners.

Engages in project management efforts by: developing and driving plans for complex project logistics (e.g., process enhancement initiatives), including time and resource management, and quality checks for initiatives; driving employee accountability for meeting deadlines across functions, resolving complex lead/prospect/customer and/or channel partner questions, minimizing discrepancies, and escalating critical issues when needed; identifying, implementing, and defining goals, deliverables, and key milestones for complex projects containing multiple workstreams; driving the completion of multiple complex, interrelated tasks within customer focused business units/lines of business (LOBs) across the organization to advance the strategic direction of projects and executing action plans; and driving application of complex strategies for continuous improvement of tools, technology, and processes to optimize effectiveness.

Participates in sales process execution efforts by: providing insights and feedback about incoming lead/prospect/customer and/or channel partner information for Sales Account and Management colleagues; driving the execution and coordination of all complex business processes related to lead/prospect/customer and/or channel partner requests; driving the communication of information on progress, process, and requirements for lead/prospect/customer and/or channel partner information in a timely manner, across functions; driving the application of strategies to align lead/prospect/customer and/or channel partner requests and engagement strategies to address complex challenges; and driving the development and provision of comprehensive and compelling responses to lead/prospect/customer and/or channel partner requests which effectively position, differentiate, brand, and promote KPs diverse range of products and services.

Qualification

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Sales OperationsProject ManagementBusiness Process ImprovementData EntryStakeholder ManagementSales/Partnership StrategyBusiness DevelopmentRelationship Building

Required

Minimum three (3) years of experience in a leadership role with or without direct reports.

Bachelors degree from an accredited college or university AND minimum seven (7) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field, which can include relevant internship experience OR minimum ten (10) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing, or a directly related field which can include relevant internship experience.

Knowledge, Skills, and Abilities (KSAs): Business Value Communication; Advising and Managing Partners; Consulting; Negotiation; Business Process Improvement; Data Entry; Business Relationship Management; Project Management; Time Management; Persuasion; Sales Operations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Service Focus; Relationship Building; Stakeholder Management; Business Development; Goal Setting