Fortrea ยท 1 day ago
SalesForce Administrator
Durham, NC
Full-time
Remote
Mid, Senior Level
$110K/yr - $130K/yr
5+ years exp
Maximize your interview chancesClinical TrialsHealth Care
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Responsibilities
Manage and maintain the Salesforce.com platform, including user setup, profiles, roles, permissions, and data security.
Configure and customize Salesforce to meet the evolving needs of the business, including custom objects, workflows, validation rules, and process builder.
Develop and maintain dashboards, reports, and advanced analytics to provide actionable insights to stakeholders.
Perform regular data audits and maintain data hygiene to ensure the accuracy and integrity of information within Salesforce.com.
Collaborate with stakeholders to gather and document business requirements and translate them into Salesforce solutions.
Manage and deploy Salesforce.com updates and releases, ensuring minimal disruption to users.
Monitor and manage Service Cloud
Work closely with the finance and operations teams to manage and maintain the NetSuite ERP system.
Ensure seamless integration between Salesforce.com and NetSuite, leveraging tools such as Celigo, MuleSoft, Boomi, middleware, or APIs.
Troubleshoot and resolve integration issues between Salesforce.com and NetSuite.
Assist in the development and implementation of workflows, scripts, and reports within NetSuite to support business operations.
Provide ongoing support to Salesforce.com and NetSuite users, including troubleshooting issues and answering technical questions.
Conduct user training sessions and create documentation to ensure users are effectively utilizing Salesforce.com and NetSuite.
Stay up-to-date with Salesforce.com and NetSuite best practices, new features, and industry trends.
Qualification
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Required
Bachelor's degree in Information Technology, Business Administration, or a related field.
5-7 years of hands-on experience as a Salesforce.com Administrator.
Proven experience with NetSuite administration and integration with Salesforce.com.
Salesforce.com Administrator Certification required; additional Salesforce certifications are a plus.
Strong understanding of CRM and ERP systems, including data architecture and process workflows.
Experience with data integration tools and techniques, including middleware platforms (e.g., MuleSoft, Dell Boomi).
Proficiency in creating complex reports and dashboards within Salesforce.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Preferred
Experience with Apex, Visualforce, and Lightning Components.
Familiarity with NetSuite SuiteScript and SuiteFlow.
Previous experience in a similar industry is a plus.
Benefits
Medical
Dental
Vision
Life
STD/LTD
401(K)
Paid time off (PTO) or Flexible time off (FTO)
Company bonus where applicable
Company
Fortrea
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Parks
Chief Accounting Officer
Recent News
2024-10-23
2024-10-18
Company data provided by crunchbase
