Global Payments Inc. · 1 day ago

Salesforce Administrator

Atlanta, GA

Full-time

Remote

Mid, Senior Level

6+ years exp

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Responsibilities

Oversees installation and documentation of Windows Operating Systems. Performs Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level. Provides estimates of work effort and impact of projects and tasks. Reviews highly complex designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. May design and implement multi-site Windows Active Directory infrastructure.

Oversees the monitoring of systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Provides complex support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts, directs and responds to events in accordance with escalation procedures. Provides complex statistical information to datacentre management for weekly and monthly status update and additional information as required. Acts as the role of 3rd line technical support. Advises and deploys changes in accordance with the Global Payments change control process. Administers the raising, updating, closing and approval of change control tickets in accordance with Service Management guidelines.

Oversees, monitors, and reviews system logs, detect and troubleshoot problems, and escalate to appropriate level. Provides issue resolution as and when required, uses the Service Manager application to record activities. Provides feedback and updates to the Incident resolution support teams. Provides on call support within the on call structure 24/7. Investigates, troubleshoots, and provides mentoring for escalated issues.

Conducts highly complex system maintenance by planning and developing strategy on patch management, firmware management and Operating Systems upgrades in line with best practices across Global Payments and the industry at large. May provide oversight for out of hours support for pre-arranged changes and maintenance events. Monitors and interacts closely to ensure systems are backed up in accordance with required practices and procedures.

Reports and investigates security breaches in accordance with Information Security guidelines. Reviews and investigates any issues identified via security monitoring applications. Reviews system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI), Security Standards and other applicable industry best practices.

Create, review, and evaluate the availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems.

Interacts closely with the respective client service representatives and works with all levels of team members across business units within the company. Provides team members with complex platform overview training and supporting documentation. Attends status calls when requested and provides detailed technical support. Mentors less experienced team members in becoming active participants in Windows Administrator role and provides small group training and knowledge transfer team training.

Continuously evaluates all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Ensures skills are updated by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.

Qualification

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Windows Operating SystemsActive DirectoryWindows ServerMS Windows ClusteringEnterprise SANEnterprise NASMS SCCMVMware VCMVMware VirtualizationVSphereMCSE CertifiedAntivirus SoftwareApplication White ListingDevice ControlTCP/IPDNSDHCPScripting Language

Required

Bachelor's Degree

Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.

Typically Minimum 6 Years Relevant Exp

Experience in system administration or related experience.

Preferred

Typically Minimum 8+ Years Relevant Exp

Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language; Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates.

MCSE Certified or equivalent