Moovx · 6 hours ago
Salesforce Application Support Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Maintain a deep knowledge of our Salesforce-based application, including configurations, integrations, and customizations, to support clients effectively.
Diagnose, prioritize, and resolve technical problems, ensuring minimal disruption to the customer’s operations.
Gather customer requirements and design high-quality solutions in Salesforce (custom objects, fields, workflows, and processes).
Manage Salesforce users, profiles, roles, and permissions.
Generate and analyze simple and complex Salesforce reports.
Perform testing of system enhancements within test environments and other QA tasks.
Collaborate with engineering teams to resolve escalated issues in a timely manner.
Provide ongoing customer training and support, creating knowledge base articles and user guides as needed.
Monitor application and Salesforce platform performance, proactively identifying and resolving potential issues.
Identify customer issue trends and provide feedback to the product team for future enhancements.
Ensure support tickets are handled within agreed Service Level Agreements (SLAs).
Collaborate with the Customer Success team to maximize platform usage and benefits for clients.
Qualification
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Required
Bachelor’s degree, Associate’s degree, or equivalent experience.
1-3 years of professional work experience.
Strong knowledge of Salesforce, including Lightning Experience, configuration, and administration.
Proficiency in troubleshooting Salesforce-related issues, including basic knowledge of Apex, Visualforce, Flows, and integrations.
Customer-first mindset with excellent problem-solving skills.
Proficiency in MS Excel, Google Apps, and other business applications; ability to learn new systems quickly.
Excellent communication and interpersonal skills.
Advanced level in English.
Preferred
Salesforce certifications such as Administrator or Advanced Administrator.
Basic knowledge of the software development lifecycle (SDLC) and agile methodologies.
Experience with Salesforce managed services or product support.
Benefits
Possibility of working 100% remote from anywhere in LATAM.
Opportunity to join a new team with exciting challenges and growth prospects.
Company
Moovx
MOOVX is a global IT service company based in Uruguay serving humans like humans.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
