Cradles to Crayons · 7 hours ago

Salesforce Business Analyst/NAT

USA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Model and lead a positive One Cradles culture, underpinned by Cradles Cultural Values and related behaviors.

Play a key role in supporting the various Salesforce Applications Cradles to Crayons uses by providing Tier One support to our Volunteer, Partner Relations, Development, Marketing, and Operations teams.

Perform basic program and business analysis based on internal and external data provided through Project, Case, and task work.

Assist the Manager of Data Systems in utilizing internal and external data to identify and research prospective strategic opportunities and initiatives.

Work with C2C staff to maintain and/or revise business requirements and develop user stories that facilitate technical and business solutions.

In conjunction with the Salesforce Administrator, manage Salesforce application and perform regular maintenance of data stewardship. Other duties and projects as assigned.

Qualification

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SalesforceData AnalysisBusiness Intelligence toolsDatabase experienceMicrosoft OfficeRelationship building

Required

Bachelor's Degree or equivalent work experience.

2+ years of experience functioning in an analytics or evaluation role with a focus on business or program development.

Database experience required; Salesforce experience preferred.

Ability to learn new platforms and adapt them to organizational needs; advanced skills using Microsoft Office products.

Experience with reports in a CRM such as Salesforce and working with Business Intelligence (BI) tools such as PowerBI, Tableau, Looker, Birst or Qlik.

Proven relationship builder and strong sense of customer focus.

Demonstrated experience in producing high quality results autonomously with little direction, guidance or prior precedent.

Passionate about leveraging data and analytics to solve problems and improve programs/ businesses.

Strong verbal communicator: read, speak and write fluent English.

Excellent time management skills; demonstrated ability to meet deadlines and manage multiple projects simultaneously.

A passion for Cradles to Crayons mission.