Global Payments Inc. · 9 hours ago
Salesforce Knowledge Admin
Atlanta, GA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Maintain Salesforce users
Create and edit training documentation for ongoing Salesforce.com support.
Conduct end-user training sessions on new features for the Salesforce.com system.
Regularly audit field usage and overall system adoption.
Undertake additional analysis and reporting projects as directed by management
Assist with maintaining the Salesforce data dictionary
Support end-user salesforce.com requests
Participate in change management/release process.
Assist in developing documentation on processes and workflows
Qualification
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Required
Working knowledge of the Salesforce platform and some technical understanding of the Salesforce platform and its capabilities
Demonstrated evidence of technical/analytical skills or process awareness in a business framework
Strong interpersonal skills, including verbal and written skills
Familiarity with industry best practices in data validation/integrity controls, testing, and release management.
Experience troubleshooting issues and documenting how to replicate the issue
Experience working with team members at all levels of the organization, such as Managers, Directors, and Vice Presidents
Comfortable working in a team environment
Preferred
Salesforce associate certification +2 years of related technical experience
Salesforce Certified Administrator Certification (or 1+ years of related work experience)
Previous experience troubleshooting issues and submitting bug tickets with detailed steps to replicate a bug
Experience with Sales Cloud and Service Cloud
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO· undefined
Leadership Team
Josh J Whipple
CFO
Robert Cortopassi
President and COO
Recent News
Company data provided by crunchbase
