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Company

Coforge · 18 hours ago

Salesforce Sales and Service Cloud Technical Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

13+ years exp

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Artificial Intelligence (AI)Software

H1B Sponsor Likely

Hiring Manager

Soni Pant

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Responsibilities

Designing and developing custom solutions on Salesforce.

Maintaining the existing Salesforce platform and applications deployed on Salesforce

Provide Support for Migration from Salesforce to Dynamics 365: Data extraction, testing, and troubleshooting, as needed.

Requirements Gathering, Technical Documentation, System Configurations, User Training, Data Analysis & Business process implantation/improvement.

Collaborate with cross-functional teams including IT, Marketing, Data to gather and document requirements for new and existing Salesforce solutions.

Create and maintain technical documentation, including functional specifications and system diagrams.

Develop a deep understanding of the business processes to help identify areas where Salesforce solutions can add value.

Provide user training and support to ensure end-users can effectively use Salesforce solutions.

Train Customer stakeholders on how to use the system and perform various business tasks using Salesforce.

Provide ongoing support and assistance to stakeholders as they learn and adopt the Salesforce Service and Sales Cloud

Translate business requirements into technical solutions that can be implemented using Salesforce.

Consult with the Solution Architect to ensure that the proposed solution aligns with the overall technical architecture and best practices.

Collaborate with the Customer Solution Architect to provide technical guidance to stakeholders and ensure that the project meets technical standards and requirements.

Participate in meetings and discussions with business partners and marketing teams to provide updates on Salesforce projects and gather feedback.

Build strong relationships with business partners and Sales/Service teams to foster collaboration and communication.

Provide recommendations to improve existing Salesforce solutions and implement new features and functionalities.

Developing and implementing best practices for data management, segmentation, and personalization.

Conducting demos, training sessions for the business and other team members to ensure they have the skills and knowledge needed to effectively use Salesforce Sales and Service Cloud.

Collaborating with the Salesforce Implementing group and drive the business & development decisions that are beneficial for Customer in the long run.

Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce and other systems.

Communicate development status on a regular basis to stakeholders, escalating any identified risks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Sales CloudSalesforce Service CloudSalesforce Certified AdministratorSalesforce Platform Developer IISalesforce developmentData extractionAgile developmentTechnical documentationDynamics 365Data analysisRequirements gatheringCI/CD implementationProject management

Required

13+ Years of Salesforce.com development experience as well as experience in systems integration environments with large, complex third-party solutions coupled with proven expertise integrating solutions with other applications within the overall technology environment

Demonstrative success with at least three large Salesforce.com implementation

Excellent knowledge of Salesforce.com architecture and data model

Demonstrated team building and project management skills

Experience in Agile development methodologies

Well versed with CI/CD implementation in Salesforce project

Detail-oriented, organized, and possess good writing and communication skills

Ability to operate effectively, and with a sense of responsibility, in a fast-paced, deadline-driven environment

Excellent mentor and coach

Preferred

Proven management and mentorship of development team direct reports

Company

Coforge

Glassdoor

3.6

Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.

Founded in 2004

New Delhi, Delhi, IND

10001+ employees

https://www.coforge.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (268)

2022 (98)

2021 (2)