Sleek Consulting LLC · 23 hours ago

Salesforce Solutions Analyst

United States

Contract

Remote

Mid Level

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Responsibilities

Deliver QSS Training and Workshops : Conduct training sessions and workshops on QSS to ensure customers are equipped to use Sleek’s solutions effectively. Solicit configuration ideas as needed.

Requirement Gathering & Specifications : Partner with customers to identify and document configuration requirements. Develop precise specifications to guide customizations and process improvements.

Process Analysis and Optimization : Evaluate and improve customer processes, recommending modifications and automation opportunities to streamline operations and improve efficiency. Create and validate reports to support data-driven decisions and processes.

Customer Relationship Management: Build and maintain strong relationships with client stakeholders to ensure engagement and satisfaction. Serve as the primary point of contact throughout the implementation and training phases, addressing client inquiries and providing regular updates.

Continuous Learning and Knowledge Sharing : Develop and maintain training resources, guides, and knowledge-sharing tools for clients and internal teams. Stay updated on industry best practices and new Salesforce features, integrating insights to enhance Quick Start Suite delivery.

Provide Support Around Product Development : Collaborate with internal teams to support product development efforts and contribute to the evolution of the product roadmap, ensuring alignment with customer needs and industry trends.

Ad Hoc Analysis : Conduct targeted analyses to troubleshoot and resolve specific operational issues or optimize current processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce experienceSalesforce Admin CertificationNonprofit Cloud Consultant CertificationEducation Cloud Consultant CertificationOmniStudio Consultant CertificationWorkflow analysisProcess documentationProduct developmentAgile methodologiesUser feedback prioritizationTime-management skills