SpringPoint Technologies · 9 hours ago
Salesforce Support Analyst
Oklahoma, United States
Contract
Remote
Entry Level
$30/hr - $40/hr
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Hiring Manager
Hattie C.
Insider Connection @SpringPoint Technologies
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Responsibilities
Provide technical support to end users for Salesforce (primary) and NetSuite (secondary) during the Hypercare phase post-implementation.
Act as the primary point of contact for all inbound support tickets, calls, and email inquiries related to Salesforce and NetSuite.
Troubleshoot and resolve issues that arise, escalating more complex problems to the Salesforce Administrator or Product Owner.
Monitor the Hypercare email address and track incoming issues, ensuring timely responses and resolutions.
Communicate effectively with end users, providing clear and concise updates on ticket status and troubleshooting steps.
Collaborate closely with internal teams to prioritize and address user-reported issues.
Qualification
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Required
Strong customer service skills, with the ability to communicate effectively, both verbally and in writing, in a professional and clear manner.
Experience providing technical support or help desk services in a software environment, particularly with Salesforce.
Ability to troubleshoot and solve problems efficiently and escalate issues when necessary.
Comfortable working in a remote environment with limited travel.
Ideally based in the Houston, TX area for occasional in-person collaboration and facetime opportunities with peers.
Familiarity with Salesforce (Tier 1 & 2 Support) is required. Experience with NetSuite is a plus but not mandatory.
No Admin/Developer-level expertise in Salesforce required—just a solid understanding of the system and basic troubleshooting skills.
Preferred
Previous experience working in a post-implementation support role (especially during the Hypercare phase).
Knowledge of Salesforce and NetSuite or similar enterprise systems.
Company
SpringPoint Technologies
SpringPoint Technologies speclizes in vendor managemnet, cloud, backup, data recovery, network security and IT management services.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
