Salesforce Support Engineer (Remote) @ CrowdStrike | Jobright.ai
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Salesforce Support Engineer (Remote) jobs in Sunnyvale, CA
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CrowdStrike · 22 hours ago

Salesforce Support Engineer (Remote)

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Artificial Intelligence (AI)Cloud Data Services
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Growth Opportunities

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Responsibilities

Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
Resolve customer service issues and skillfully manage complex customer service needs
Manage end user’s expectations and experience in a way that results in high customer satisfaction
Collaborate with different dev teams across the platform and bring resolution to the issues
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Generate/ update custom reports/ dashboards on need basis
Perform and document root cause analysis on the major problems & recurring issues
Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
Assist with the design and delivery of our platform and associated technical trainings
Assist developers in troubleshooting leveraging your strong functional & technical expertise
Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this
Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
Complete assigned project responsibilities
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Maintain a flexible and proactive work environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce application developmentSales CloudService CloudCPQSalesforce.com Certified AdministratorSalesforce Platform AdministrationSalesforce.com Certified Advanced AdministratorDebuggingFlow AutomationsApexLightning Web ComponentsJavascriptSOQLAPI Development

Required

Bachelor’s degree (technical degree preferred)
3+ years of software development with at least 3 years of Salesforce application development experience
Experience working with Sales Cloud, Service Cloud and CPQ
Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams
Solid understanding of Salesforce Platform Administration
Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator
Debugging / Troubleshooting errors
Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage
Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code
Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors
Ideally located in the Eastern or Central US Time Zone

Preferred

Platform Developer certification
Experience with Salesforce Communities
Experience with Copado
Experience developing UI
Experience developing REST/SOAP API

Benefits

Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Company

CrowdStrike

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CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data.

Funding

Current Stage
Public Company
Total Funding
$1.24B
Key Investors
ARK Investment ManagementAccelCapitalG
2022-12-01Post Ipo Equity· $4.6M
2021-01-12Post Ipo Debt· $750M
2019-06-12IPO

Leadership Team

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George Kurtz
President, CEO, and Founder
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Mike Petronaci
Chief Technology Officer, Proactive Security
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Company data provided by crunchbase
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